Cognito Health

Client: Cognito Health
Creative Director: Stéphane Fournier
Role: UX/UI Designer
Agency: Partner Creative

Cognito Health is an online mental health service connecting Canadians with access to mental health resources, and nurse practitioners. Based in Victoria, BC, they were looking to redesign their onboarding and self-assessment survey to prepare them for their Canadian service expansion. As the lead UX designer on this project, my role was to facilitate user interviews with existing Cognito clients and to develop user flows and sitemaps to re-imagine their self-assessment portal to increase client sign-up.

With the Partner team, we redesigned their self-assessment and onboarding flows from the ground up, so the clients can be guided to the Cognito assessment to best align with their mental health needs.

© 2021 Lilian Leung